AgileIT proposes the following approach for carrying out the Legacy Application Migration, Enhancements, Maintenance&Support Services. AgileIT would follow a phased approach towards carrying out the maintenance activities. Maintenance activities can be broadly classified as follows:

• Bug Fixing
• Changes
• Enhancements
• Support Process

         o   User support and training
         o   Recommendations and planning
         o   Monitoring and analysis of problems and resolutions for improvement

Product & Infrastructure Support

During the Product & Infrastructure Support phase, AgileIT will come with a mutually agreed SLA. We would use this SLA to monitor and track our performance periodically.

Database Maintenance & Support

• Administrative Activities
• Routine Activities
• Client Initiated Activities

Managed Services with 24/7 Support

Database Administration

Enterprise business information is distributed among several database management systems and different divisions of the organization access different portions of the database to retrieve, store and search their critical data. Combining the information from these varied systems and making corporate data available to end users and decision makers of the organizations with highest level of security and at all times is vital for organizations to maximize their profitability.

AgileIT provides 24 x 7 monitoring and management services tailored to meet our customer's specific requirements. With the right tools and skills, our engineers deliver operational efficiency, and proactively take steps to prevent any incidents that may occur. We manage your data center services either from onsite or from our Technology Offshore Center providing you with process oriented monitoring, operations and maintenance support; while retaining the focus to provide your business with Continuous Operations, Security and Services Flexibility.

System Administration

Request origination and resolution procedure are captured using help desk software. Response times and Resolution time are detailed agreed upon in the SLA with the client. AgileIT System Administration activities are broadly classified as follows:

• Server Administration
• Network Administration
• Workstations Administration
• Security
• Backup & Recovery
• Reporting
• Applications Installation & Maintenance
• Remote Administration